Good-vibes Energy

Good-vibes Energy

Learn how we transformed the vibe for energy company Inenco to one of good-vibes and appreciation.

Summary

Inenco, is a B2B energy solutions company that has just celebrated its 50th Birthday. Based in both Lytham and Liverpool they deliver independent, transparent and integrated energy solutions to meet the ever changing needs of businesses.

Our Results

  • 174 FanMails sent in first month (50% of workforce)
  • 36% Increase in Colleague engagement within 6 months
  • 66% of colleagues have received recognition
  • 83% of colleagues have recognised another colleague 

Background

In 2017 they wanted to focus on colleague engagement. A recent engagement survey showed that only 33% of colleagues were engaged with the business.

One of the key areas of focus was ensuring colleagues felt valued and recognised for the great work they do.

Fanclub were engaged to review internal communications in order to ensure cut through on key company messages, bring clarity to communication channels and to develop a tone of voice.

As part of this work we implemented a low-cost recognition scheme which would see more colleagues recognised regularly and great work showcased across the business.

What we did

After the initial assessment of internal communications tools and practises, a new intranet for knowledge and social sharing was built and launched, as well as a communication structure which enabled a mix of face to face and digital channels. 

Fanclub was launched in December 2017 with a Leadership Session to help embed great recognition practice, remove any perceived barriers to recognising colleagues and clarify the importance of recognition as a Leadership trait. 

The session was followed with a soft roll-out allowing colleagues to experiment with receiving and giving recognition.  The results were anything but soft:

Our Results

  • 174 FanMails sent in first month (50% of workforce)
  • 36% Increase in Colleague engagement within 6 months
  • 66% of colleagues have received recognition
  • 83% of colleagues have recognised another colleague